Refund policy

Our Quality Guarantee & Policy

At SINNU LUXURY, every piece is a handcrafted work of art. We stand behind the quality of our craftsmanship and want every customer to shop with complete confidence.

2-Year Warranty

Every SINNU LUXURY product comes with a 2-year warranty covering manufacturing defects and non-human-caused damage to the gold/platinum finish and diamond inlay. If your piece develops a quality issue within this period, we will repair or replace it free of charge.

To make a warranty claim, contact us within the warranty period with your order number and photos of the issue.

Out-of-Warranty & Accidental Damage Repair

For damage caused by accidents, drops, or other human factors, we offer paid repair services. Please contact us for a quote — we will do our best to restore your piece to its original condition.

Returns & Exchanges

Because each item is a bespoke, made-to-order creation individually crafted for you using genuine 24K gold or platinum, we are unable to accept returns or exchanges for change of mind. We appreciate your understanding that this reflects the irreversible nature of luxury customization.

If your item arrives with a verified manufacturing defect, please contact us within 48 hours of delivery and we will make it right.

Order Cancellation

Orders may be cancelled within 24 hours of placement for a full refund. After 24 hours, production begins and cancellations cannot be accepted.

Customization Lead Time

All items require 7–20 business days from order confirmation for customization before shipment. A 4K inspection video will be shared with you before dispatch.